Shipping & Delivery

• Shipping is quoted on a per-order basis, and a customer service representative will contact you with exact shipping charges after your order is placed. Shipping rates are estimated at 30 to 50% of your total order, depending on the size, weight, and delivery destination of your order.

• Due to the weight of our products, most must be shipped via common carrier or freight trucks. If your items are to be shipped to a receiving warehouse or location that has forklifts and pallet jacks for off-loading items from the delivery truck, please note this when placing your order. Otherwise, you may incur an additional charge for orders that require trucks with lift-gates and off-loading equipment to unload your delivery.

• Our shipping agents cannot delivery to P.O. boxes, so a complete street address is required to ensure delivery of your items. A telephone number is also required to notify you when your items are ready for delivery.

• All deliveries require a signature upon receipt, unless you have provided our office with a signed waiver authorizing the items to be held (for a nominal storage fee - see below) until a delivery can be rescheduled. If we do not have a signed waiver on file and no one is available to sign for your delivery, a storage fee and additional delivery charge will be charged to your credit card until the items can be delivered at a later date.

• Because we offer items from various manufacturers around the world and we do not currently stock inventory, items ordered from different manufacturers will arrive separately. Should you wish to have your items arrive together; orders from different manufacturers can be held in our receiving warehouse and combined with other shipments, to be delivered at a later date. This option will result in storage charges that accrue at a rate of $9 per item, per month, plus $0.02 per pound, which will be charged in addition to re-delivery charges. Please specify this option when placing your order.