Payment

• Full payment for product(s) is due at the time the order is placed.

• All orders and final shipping charges are confirmed by email, which also includes an estimated shipping date.

• You will be notified 2-3 days prior to shipping at which time all shipping, crating and lift gate charges will be due in full.

• If full payment for shipping charges is not received prior to shipment your order will be shipped to our warehouse. You will be charged an additional storage charge that accrues at a rate of $9.00 per item plus $0.02 per pound per month which will be charged in addition to re-delivery charges.

• If you wish to pay by credit/debit card but do not wish to send your credit card information online, you can fax or call in your card information to us. (Please include your order number, the type of card, the card number, the expiration date and your full name as it appears on the card.)

• All orders for deliveries in the state of Florida are charged sales tax at a rate of 6%; an additional county sales surtax may also be applied to orders, when applicable, which is based on the county in which delivery occurs.

Item Availability

Please allow 2-3 weeks for delivery of in-stock items, and 6-8 weeks for made-to-order items or items that are not in stock.

Verify Your Order Information

• You are responsible for verifying that the details of your order are correct, including finishes, sizes and quantities.

• We can not accept returns or offer refunds for product color variances, or if the wrong color, finish, size or quantity was ordered by the customer.

• The colors, color finishes, and fabric colors shown on this website are not exact. To avoid receiving a product that is not as anticipated, we encourage you to order a product sample, if available. Stone, frame, and fabric samples are available from some manufacturers, and can be sent upon request for a fee; please contact Customer Service to request a sample.

Return Policy

• We only offer products of the finest quality and craftsmanship and stand behind the quality of every product we sell. These products are shipped direct from the manufacturers and securely packed, crated, and palletized to guard against damage during transit and ensure their safe arrival at your site. The manufacturers of these products guarantee that their products are in the best possible condition when they leave their factory. While we are sure you will be more than pleased with the quality and performance of the items you purchase, it is possible for items to be damaged during shipment.

• Our design office cannot accept returned items, and each manufacturer has a different return policy for handling returns. All items MUST be inspected immediately upon delivery for any chips, cracks, tears, or other visible signs of damage to the packaging that may have occurred during shipping. Should you see signs of damage to the products or packaging, you must do the following to assist us in obtaining a replacement for your product:

• Refuse the delivery and note the damage on the Bill of Lading that the driver requires you to sign upon delivery, and contact us by telephone within 24 hours to report the refused delivery and damage.

• If the driver does not allow you to refuse the delivery, note the damage on the Bill of Lading and contact us by telephone within 24 hours to file a claim with the shipping company.

• Take photographs of any and all damaged parts or packing, and send to us by mail or e-mail.

• Should you receive an item that appears to have manufactured defects, you must contact us by telephone within 24 hours and send photographs of the defective area by mail or email.

• Please note that items may also become damaged if they are not installed according to the manufacture’s specifications. Any damage due to improper installation is the responsibility of the purchaser and cannot be returned to the manufacturer for a replacement.

Cancellation Policy

One of our design specialists will contact you within 1-2 Business days after placing an order.

In the event that you have placed an order and have not been contacted and you would like to cancel your order, please call 1-888-303-2006.

There is no charge for order cancellation within 2 business days of placing an order.

Processing Cancellation Fee: If you have placed an order and spoken to a specialist who has confirmed your order and you would like to cancel, there is a $150.00 processing cancellation fee.

Order Cancellation Fee: If you have placed an order, spoken to a specialist, confirmed your order and your order has been processed, there is a $300.00 order cancellation fee.

All Custom or Made-to-Order items: you will be charged 100% of the total order.

Credit Card Fees: any fees incurred, above normal processing fees, will be charged back to the client.

We take pride in our client relationships and the exceptional customer service we provide.

Questions or Concerns

• Customer Service is available Monday through Friday, 9:00a.m. to 5 p.m. Eastern Time (except U.S. holidays), to assist you with any questions or concerns you may have.

• Custom or made-to-order items are available from some manufacturers upon request; contact our merchandise manager if you would like to place a custom order. We apologize, but we can not accept returns or offer refunds for custom orders.

Telephone : 407.647.1975 (or toll free: 888.333.2006)

Facsimile: 407.647.3314

On-line : http://wwwAlfrescoLiving.com